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Thanks for shopping at Artsilver .
If you are not entirely satisfied with your purchase, we’re here to help.
We always want our clients to trust our brand .
To be eligible for a return, your item must be unused and in the same condition that you received it.
In the unlikely event that if you have received wrong or damaged product we are always happy to exchange (If available )or return it * .
As its Pure Silver jewellery we only ship through trusted shipping partners .
We share the shipping details / tracking number by same day or next day . If there is any public holidays or weekend then we share the details on the very next working day .
Express Shipping– On our clients request we do Express shipping . The charges are extra for them . It depends on the place . We request you to drop us a message or any email for special request .
SHIPPING PARTNERS :-
DELIVERY , DTDC , INDIAN POST (Domestic )
DHL , DELIVERY , FEDEX (International)
The package will be deliver in 2-3 days from the from the parcel booking next day .
International Shipping –
Shipping Charges for International Courir will be Different .
It depends to country to country .
You can drop a Message on Watsapp number or instagram message or an email . email@example.com
*Terms and condition applied – we will like to bring this is in notice that the given above is an estimate time . If there is any natural disaster or any riots or any public holidays the delivery time can be changed .
We always keep our clients updated with a message . Please do check you messenger also .
Non- Refundable/ Non- returnable Products / Services: All our sale products is non returnable .
SALE PRODUCTS –
As all sale product we have single piece available . You will receive the same product as shown in the image . NO exchange or refund can be made on it .
NO REFUND / EXCHANGE of these product are accepted .
Incase of wrong product delivered we will exchange with the right one without any additional charges .
NO ORDER CANCELLATION ACCEPTED .
If order placed in instagram inbox or via website or by WhatsApp messege order cancellation is not accepted . NO refund or amount adjustment will be done .
We ask for 30-50% of the total value before any modification or changes with the modification cost .
If it’s a special Order NO ADVANCE Amount will be paid on Cancellation . The booking amount can’t be used to purchase any other product or as a gift card .
The time line for any special order will share on Watsapp or email or instagram messenger can differ according to the artisan availability and public holidays . Will keep you updated accordingly for the design .
Special Orders products are specially made for the clients and as its handmade product it takes time to be made . As all clients are very special to us we try to make unique pieces .
If any client wishes to cancel any such orders after the modification as per clients request we wont give any refunds.
The full advance value will be non – refundable nor can be used to purchase any other products .
It’s handmade !
Someone’s hand make that product , and give attention ,heart ,time and love into it .
Advance Booked Products –
If a client wants to book a product in advance we will be happy to do that . The client need to pay a booking amount for the product 20-40% advance of the total amount . We will be happy to book the requested pieces on the same price for them . They will have 30 days to pay the balance amount than only the product will be shipped after full payment received. After 30 days we add Rs100 per week for next 2 weeks after that the product is no more available for the client .
If a client wants to change the product with any other design or request for a refund we won’t be able to do it as we have specially hold that product for the client . NO REFUNDS WILL BE MADE .